Process improvement methodology teaches how to deconstruct a process (e.g., the M&A process, the securities litigation process, the time and billing process), to examine all the steps in the process, and the related tasks and variables in those steps, and then to reconstruct the model to be most efficient. Employing process improvement methodology will help a law firm to be better—to deliver a higher quality legal work product supported by efficient internal operations. Client loyalty will increase in response to these strategies.

Articles

  • Chicago Law Firm Seyfarth Shaw Embraces Technology (May 2014, Chicago Tribune): READ
  • Foreclosure Firm Goes Statistical to Improve Speed and Quality (March 2014, ABA Journal): READ
  • Law Firm Adopts Lean Strategy (DEMEP): READ
  • Process Improvement in a Changing Legal Landscape (September 2012, The Legal Intelligencer): READ
  • Seven Tips for Improving Law Firm Billing Efficiency (August 2013, GPSolo eReport): READ
  • The Technology Advantage: A Law Firm at the Cutting Edge (January 2014, Metropolitan Corporate Counsel): READ
  • Three Mistakes Law Firms Make Around Business Process Improvement (April 2011, Elegrity): READ

Blogs

  • 3 Geeks and a Blog: READ
  • Law Firm Profit (by Rob Knowsley): READ
  • Legal Process Improvement (by Darren Mee): READ

Books

  • Lean Six Sigma for Law Firms by Catherine Alman MacDonagh, J.D. (2014, ARK Group): MORE
  • The Lawyer’s Guide to Legal Process Improvement by Catherine Alman MacDonagh, J.D. (2014, ARK Group): MORE
  • The Legal Process Improvement Toolkit by Chris Bull (April 2012, ARK Group): MORE

Presentations

  • Applying Process Improvement Techniques to Boost Your Firm and Grow Your Business (2013, Legal Marketing Technology Conference, West)
  • Best Practices for Law Firm Improvement (June 2010, Hildebrandt 8th Annual Practice Group Management Forum)
  • Process Improvement for Law: A Lean Six Sigma Profitability Primer (C4CM): MORE
  • Process Improvement in Law Firms and Legal Departments (2011, Legal Lean Sigma Institute): READ
  • Three Approaches to Process Improvement (2011, Legal Lean Sigma Institute): READ

Publications

  • Business Process Re-Engineering in Law Firms (2010, Codexx Associates): READ
  • Changing the Law Firm Operating Cost Paradigm (2013, Deloitte): READ
  • Mapping the Process Future (October 2014, LSN): READ
  • Operational Efficiency (October 2012, Smock Law Firm Consultants): READ
  • Process Improvement and the Legal Work Product (March 2013, Practice Innovations): READ
  • Process Improvement for General Counsel and Law Firms (June 2014, CRE8): READ